Return Order

IbaasOnline.com has a clear and transparent Return Policy for products purchased from its online store:

  1. Eligibility for Returns: Only unused products can be returned, and this must be communicated on the same day of delivery. Used products cannot be returned.
  2. Refund Method: Refunds are issued in the form of Store Credits only, provided as a Credit Note. These Store Credits can only be utilized at IbaasOnline.com.
  3. Validity of Store Credits: Store Credits are valid for 12 months from the date of issue and can be used exclusively for new orders placed at IbaasOnline.com.
  4. Limitation on Returns for Store Credit Orders: Orders placed using Store Credits are not eligible for returns.
  5. Return Process: Returns are facilitated from the comfort of the customer's home. However, if courier service is not available at the customer's pincode, they may be requested to self-courier the return to the provided address.
  6. Cash on Delivery Charges: Customers are responsible for paying both sides of Cash on Delivery (COD) charges associated with the return process.
  7. Product Inspection: Upon receiving the products, customers are required to record a video before opening them. This ensures transparency and serves as a record in case of any discrepancies.
  8. COD Shipping and Return Shipping Fee Liability: For Cash on Delivery (COD) orders, the customer is liable for both the shipping fee and return shipping fee in the case of non-acceptance of the item/product. Similar to any other normal delivery. However, in the event of COD non-acceptance, the customer is responsible for both the shipping and return shipping charges